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    Results for "customer success management"

    • Status: New
      New
      Status: Preview
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      C

      Coursera Instructor Network

      Salesforce CLM & CPQ: Streamlining Contract Operations

      Skills you'll gain: Salesforce, Contract Management, Business Reporting, Systems Integration, Customer Relationship Management (CRM) Software, Sales Management, Analytics, Workflow Management, Process Optimization, Business Process Automation, Configuration Management, Automation, Compliance Management, Scalability

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      U

      University of Colorado Boulder

      Sustainable and Resilient Operations Management

      Skills you'll gain: Operations Management, Manufacturing Operations, Corporate Sustainability, Engineering Management, Business Leadership, Product Design, Waste Minimization, Environmental Management Systems, Production Process, Product Lifecycle Management, Process Design, Digital Transformation, Emerging Technologies

      Build toward a degree

      4.8
      Rating, 4.8 out of 5 stars
      ·
      19 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: New
      New
      Status: Preview
      Preview
      C

      Coursera Instructor Network

      GenAI for Account Managers: Personalizing Client Engagement

      Skills you'll gain: Account Management, Client Services, AI Personalization, Customer Engagement, Generative AI Agents, Customer Communications Management, Personalized Service, Customer Insights, Prompt Engineering, Communication, ChatGPT, Scalability, HubSpot CRM, Predictive Modeling, Business Process Automation, Business Ethics, Analytics, Workflow Management, Automation

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      I

      IE Business School

      Channel Management and Retailing

      Skills you'll gain: Retail Management, Marketing Channel, Merchandising, Conflict Management, Market Opportunities, Retail Sales, Supply Chain, E-Commerce, Market Dynamics, Vendor Relationship Management, Cross-Channel Marketing, Growth Strategies, Supply Chain Planning, Promotional Strategies, Company, Product, and Service Knowledge, Strategic Partnership, Consumer Behaviour, Customer experience strategy (CX)

      4.5
      Rating, 4.5 out of 5 stars
      ·
      1.1K reviews

      Beginner · Course · 1 - 4 Weeks

    • C

      Coursera Project Network

      Create a Customer Satisfaction Survey with Typeform

      Skills you'll gain: Survey Creation, User Feedback, Customer experience improvement, Customer Insights, User Accounts, Marketing, Business

      Beginner · Guided Project · Less Than 2 Hours

    • Status: Free Trial
      Free Trial
      A

      Advancing Women in Tech

      The Business of Product Management I

      Skills you'll gain: Product Management, Product Roadmaps, Product Strategy, Product Requirements, New Product Development, Product Lifecycle Management, Competitive Analysis, Customer experience strategy (CX), Customer Insights, Innovation, Persuasive Communication, Market Analysis, B2B Sales

      4.5
      Rating, 4.5 out of 5 stars
      ·
      800 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      U

      University of Maryland, College Park

      Selecting the Right Customer & Channel

      Skills you'll gain: Customer Retention, Customer Acquisition Management, Customer Analysis, Marketing Channel, Customer Insights, Customer Relationship Management, Business-To-Consumer, Cross-Channel Marketing, Marketing Effectiveness, B2B Sales, Operating Cost, Strategic Marketing, Business Metrics, Market Analysis

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      U

      University of Virginia Darden School Foundation

      Customer Service in the Age of Generative AI

      Skills you'll gain: ChatGPT, Personalized Service, Prompt Engineering, AI Personalization, Customer Engagement, Generative AI, Customer Service, Target Audience, Customer experience improvement, Customer Support, Performance Analysis, Performance Improvement

      4.2
      Rating, 4.2 out of 5 stars
      ·
      26 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      B

      Board Infinity

      Product Manager's Interview Playbook: Strategies for Success

      Skills you'll gain: Product Design, Interviewing Skills, Product Management, Storytelling, User Story, Product Development, Estimation, Technical Product Management, Analysis, Portfolio Management, Product Strategy, Presentations, Data Analysis, Complex Problem Solving

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      U

      University of Maryland, College Park

      Lean Enterprise Framework: Transform the Business Model

      Skills you'll gain: Innovation, Product Lifecycle Management, New Product Development, Design Thinking, Product Development, Product Management, Business Modeling, Product Strategy, Customer experience strategy (CX), Product Marketing, Key Performance Indicators (KPIs), Value Propositions, Performance Measurement, Portfolio Management, Customer Insights, Business Metrics, Customer experience improvement, Business Strategy, Persona Development, Lean Methodologies

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      C

      Coursera Instructor Network

      GenAI for Customer Insights

      Skills you'll gain: Customer Insights, Customer experience strategy (CX), Generative AI, User Feedback, Customer Data Management, Personalized Service, Customer Engagement, Business Intelligence, Trend Analysis, Data-Driven Decision-Making, Strategic Thinking, Predictive Analytics, Data Analysis, Artificial Intelligence

      Beginner · Course · 1 - 4 Weeks

    • C

      Coursera Project Network

      Create Customer Support Data with Microsoft Excel

      Skills you'll gain: Microsoft Excel, Data Validation, Customer Data Management, Excel Formulas, Microsoft 365, Customer Relationship Management, Data Entry, Spreadsheet Software, Customer Service, Data Security, Data Management, Data Integrity, User Accounts, Editing

      5
      Rating, 5 out of 5 stars
      ·
      11 reviews

      Beginner · Guided Project · Less Than 2 Hours

    1…8910…834

    In summary, here are 10 of our most popular customer success management courses

    • Salesforce CLM & CPQ: Streamlining Contract Operations: Coursera Instructor Network
    • Sustainable and Resilient Operations Management: University of Colorado Boulder
    • GenAI for Account Managers: Personalizing Client Engagement: Coursera Instructor Network
    • Channel Management and Retailing : IE Business School
    • Create a Customer Satisfaction Survey with Typeform: Coursera Project Network
    • The Business of Product Management I: Advancing Women in Tech
    • Selecting the Right Customer & Channel : University of Maryland, College Park
    • Customer Service in the Age of Generative AI : University of Virginia Darden School Foundation
    • Product Manager's Interview Playbook: Strategies for Success: Board Infinity
    • Lean Enterprise Framework: Transform the Business Model: University of Maryland, College Park

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