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    Results for "customer success management"

    • Status: New
      New
      Status: Preview
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      C

      Coursera Instructor Network

      Advanced ITSM with ServiceNow: Optimizing IT Operations

      Skills you'll gain: ServiceNow, Information Technology Infrastructure Library, IT Service Management, Problem Management, Service Management, Information Technology Operations, Digital Transformation, Change Control, Configuration Management, Self Service Technologies, User Acceptance Testing (UAT), Automation, Problem Solving, Design, Order Fulfillment

      Beginner · Course · 1 - 4 Weeks

    • Status: New
      New
      Status: Preview
      Preview
      H

      Hult International Business School

      Mastering Sales: From Fundamentals to Career Success

      Skills you'll gain: Active Listening, Rapport Building, Sales Strategy, Sales Process, Sales Presentation, Communication, Prospecting and Qualification, Influencing, Relationship Building, Professional Development, Negotiation, Interviewing Skills, Branding, Time Management

      Beginner · Course · 1 - 4 Weeks

    • Status: Preview
      Preview
      B

      Board Infinity

      Quality Improvement and Management

      Skills you'll gain: Quality Management, Statistical Process Controls, Quality Management Systems, ISO 9000 Series, Quality Improvement, Customer experience improvement, Quality Assurance, Quality Control, Continuous Quality Improvement (CQI), Continuous Improvement Process, Process Improvement, Customer Insights, Key Performance Indicators (KPIs)

      4.3
      Rating, 4.3 out of 5 stars
      ·
      287 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      U

      University of California, Irvine

      Project Management

      Skills you'll gain: Project Schedules, Project Planning, Stakeholder Management, Communication Planning, Project Implementation, Earned Value Management, Agile Methodology, Agile Project Management, Stakeholder Communications, Project Scoping, Work Breakdown Structure, Project Management, Program Management, Conflict Management, Project Coordination, Milestones (Project Management), Resource Utilization, Resource Planning, Project Documentation, Leadership

      4.8
      Rating, 4.8 out of 5 stars
      ·
      20 reviews

      Beginner · Specialization · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      G

      Google

      Assess for Success: Marketing Analytics and Measurement

      Skills you'll gain: Media Planning, Spreadsheet Software, A/B Testing, Return On Investment, Marketing Analytics, Key Performance Indicators (KPIs), Google Analytics, Pivot Tables And Charts, Performance Measurement, Digital Marketing, Data Presentation, Data Visualization, Google Ads, Marketing Budgets, Marketing, Web Analytics and SEO, Data Analysis, Stakeholder Communications

      4.6
      Rating, 4.6 out of 5 stars
      ·
      2.1K reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: New
      New
      Status: Preview
      Preview
      C

      Coursera Instructor Network

      Salesforce CLM & CPQ: Streamlining Contract Operations

      Skills you'll gain: Salesforce, Contract Management, Business Reporting, Systems Integration, Customer Relationship Management (CRM) Software, Sales Management, Analytics, Workflow Management, Process Optimization, Business Process Automation, Configuration Management, Automation, Compliance Management, Scalability

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      A

      American Psychological Association

      Student Success

      Skills you'll gain: Stress Management, Resilience, Writing, Editing, Mental Health, Mindfulness, Learning Strategies, Learning Theory, Human Learning, Mental Concentration, Proofreading, Concision, Psychology, Productivity, Emotional Intelligence, Time Management, Critical Thinking, Behavioral Health, Scientific Methods, Organizational Skills

      4.9
      Rating, 4.9 out of 5 stars
      ·
      18 reviews

      Beginner · Specialization · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      S

      Salesforce

      Sales and CRM Overview

      Skills you'll gain: Sales Process, Sales, Salesforce, Sales Operations, Customer Relationship Management, B2B Sales, Data Management, Customer Data Management, Databases, Business-To-Consumer

      4.6
      Rating, 4.6 out of 5 stars
      ·
      1.5K reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      U

      University of Pennsylvania

      Achieving Personal and Professional Success

      Skills you'll gain: Influencing, Active Listening, Negotiation, Communication, Communication Strategies, Persuasive Communication, Verbal Communication Skills, Contract Negotiation, Trustworthiness, Interpersonal Communications, Business Communication, Relationship Building, Rapport Building, Professional Networking, Conflict Management, Leadership, Growth Mindedness, Personal Development, Optimism, Self-Awareness

      4.7
      Rating, 4.7 out of 5 stars
      ·
      3.1K reviews

      Beginner · Specialization · 1 - 3 Months

    • Status: Preview
      Preview
      D

      Dubai College of Tourism

      Introduction to Restaurant Revenue Management

      Skills you'll gain: Revenue Management, Restaurant Operation, Forecasting, Key Performance Indicators (KPIs), Hospitality Management, Customer Demand Planning, Revenue Forecasting, Trend Analysis, Performance Analysis, Financial Forecasting, Team Management, Price Negotiation, Data Analysis, Performance Measurement, Data-Driven Decision-Making, Business Strategies

      5
      Rating, 5 out of 5 stars
      ·
      6 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      C

      Coursera Instructor Network

      Introduction to KPIs: Measuring Success in Business

      Skills you'll gain: Key Performance Indicators (KPIs), Performance Measurement, Business Metrics, Continuous Improvement Process, Performance Analysis, Business Process Improvement, Performance Reporting, Business Analysis, Data-Driven Decision-Making, Benchmarking, Operational Efficiency, Goal Setting

      4.5
      Rating, 4.5 out of 5 stars
      ·
      59 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      K

      Kennesaw State University

      Customer Centricity with Professor Jagdish Sheth

      Skills you'll gain: Customer Retention, Trustworthiness, Expectation Management, Corporate Sustainability, Brand Loyalty, Customer Relationship Management, Customer Insights, Customer experience strategy (CX), Environmental Social And Corporate Governance (ESG), Human Resource Strategy, Customer Relationship Building, Consultative Approaches, Diversity Marketing, Customer Analysis, Value Propositions, Socioeconomics, Business Ethics, Business Strategy, Business, Marketing

      4.7
      Rating, 4.7 out of 5 stars
      ·
      57 reviews

      Beginner · Specialization · 1 - 3 Months

    1234…834

    In summary, here are 10 of our most popular customer success management courses

    • Advanced ITSM with ServiceNow: Optimizing IT Operations: Coursera Instructor Network
    • Mastering Sales: From Fundamentals to Career Success: Hult International Business School
    • Quality Improvement and Management: Board Infinity
    • Project Management: University of California, Irvine
    • Assess for Success: Marketing Analytics and Measurement: Google
    • Salesforce CLM & CPQ: Streamlining Contract Operations: Coursera Instructor Network
    • Student Success: American Psychological Association
    • Sales and CRM Overview: Salesforce
    • Achieving Personal and Professional Success: University of Pennsylvania
    • Introduction to Restaurant Revenue Management : Dubai College of Tourism

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